Privacy Policy

Last updated: 20 October 2026

1. Data Controller

The controller responsible for personal data processed through lumivoxl.com is:

TOP HORIZONT COMPET SL

C/ DE LA PRINCESA 31 2 2 – MONCLOA-ARAVACA MADRID 28008-MADRID

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation or “GDPR”), Spanish Organic Law 3/2018 on Data Protection and Guarantee of Digital Rights (“LOPDGDD”), and other applicable law.

2. Personal Data We Collect

Depending on how you use the website, we may collect:

Identity and contact data, including name, billing and delivery address, email address, and telephone number.
Account data and login information.
Order, product, sizing, payment-status, delivery, return, and refund information.
Customer-service communications and information you voluntarily provide.
Technical and usage data, such as IP address, device and browser information, approximate location, referring pages, pages viewed, and interactions with the website.
Cookie and preference data, subject to your choices and applicable consent requirements.

Payment card details are processed by the relevant payment provider. We generally receive transaction status and limited payment-related information rather than full card details.

3. Purposes and Legal Bases

We process personal data for the following purposes and legal bases:

Contract performance: to process orders, payments, delivery, returns, refunds, customer accounts, and related communications.
Legal obligations: to comply with tax, accounting, consumer-protection, product-safety, fraud-prevention, and other legal requirements.
Legitimate interests: to secure and operate the website, prevent fraud, manage claims, improve our services, and protect our rights, provided those interests are not overridden by your rights.
Consent: for optional marketing communications, non-essential cookies, and other processing where consent is required. You may withdraw consent at any time without affecting earlier lawful processing.

Where personal data is required to enter into or perform a contract, failure to provide it may prevent us from processing or delivering an order.

4. How We Share Personal Data

We may share personal data only where necessary with service providers supporting payment processing, fraud prevention, hosting, website technology, analytics, customer support, email communications, fulfilment, shipping, delivery, professional advice, and legal compliance.

These recipients may act as processors under written data-processing terms or as independent controllers where required by law. We may also disclose information to courts, regulators, law-enforcement bodies, tax authorities, or other competent authorities where legally required.

We do not sell personal data.

5. International Data Transfers

Some service providers may process data outside the European Economic Area. Where this occurs, we use an approved legal transfer mechanism where required, such as an adequacy decision, the European Commission’s Standard Contractual Clauses, and supplementary safeguards where appropriate.

6. Retention

We retain personal data only for as long as necessary for the purposes described above and for applicable legal, tax, accounting, warranty, fraud-prevention, and dispute-resolution periods. When data is no longer required, it is deleted, anonymised, or securely restricted.

7. Your Data-Protection Rights

Subject to applicable law, you may request access, rectification, erasure, restriction of processing, data portability, or objection to processing. You may also withdraw consent at any time and object to direct marketing without giving a reason.

You may exercise your rights by emailing [email protected]. Please identify your request and provide information reasonably necessary to verify your identity. We will respond within the period required by the GDPR.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD) at www.aepd.es.

8. Cookies

We use cookies and similar technologies for essential website functions, shopping-cart operation, security, preferences, performance, and analytics. Where required, non-essential cookies are used only after consent. You can manage your choices through the cookie banner or preference tool and through your browser settings. Withdrawing consent must be as easy as giving it.

9. Marketing Communications

We send promotional communications only where permitted by law. You may unsubscribe at any time using the link in the message or by contacting us. Service messages concerning an order, account, security issue, or policy change are not promotional communications.

10. Security

We use appropriate technical and organisational measures designed to protect personal data. No internet transmission or storage system is completely secure, but we review safeguards in light of the risks involved.

11. Children

The website and products are not directed to children. We do not knowingly collect personal data from children in breach of applicable law.

12. Third-Party Links

Third-party websites and services operate under their own privacy notices. We are not responsible for their independent practices.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services or legal obligations. The updated version will be published on this page with a revised date.

14. Contact