Shipping Policy
Last updated: 20 October 2026
1. Order Processing
Orders placed through Lumivoxl are normally processed within 1–2 business days after payment is confirmed. Weekends and public holidays are not business days. We will send an order confirmation and, when the order ships, a dispatch confirmation with tracking information where available.
If an item becomes unavailable or an order cannot be fulfilled, we will contact you without undue delay and provide any refund due.
2. Shipping Destinations
We currently ship to the United States, Canada, the United Kingdom, Australia, New Zealand, Spain, and many other European countries, subject to the options shown at checkout. Availability may vary because of carrier coverage, customs requirements, trade restrictions, or local delivery limitations.
3. Shipping Charges, VAT, and Import Costs
Standard shipping is USD $4.99 unless a different amount or promotion is shown at checkout.
The total price, including applicable taxes and shipping charges, will be displayed before you place an order. For deliveries outside the European Union, the destination country may impose import VAT, customs duties, brokerage fees, or other charges. Where these are not collected at checkout, they are the customer’s responsibility to the extent permitted by law.
4. Delivery Times
Estimated delivery is generally 7–20 business days after dispatch, in addition to the usual 1–2 business-day processing period. The delivery estimate shown at checkout or in the order confirmation forms part of the order information.
For consumers protected by Spanish or EU law, unless a different period is expressly agreed, goods will be delivered without undue delay and no later than 30 calendar days after the contract is concluded.
Delivery dates may be affected by customs, carrier disruption, severe weather, public holidays, incorrect address information, or other circumstances outside our reasonable control. We will keep customers informed where a material delay becomes known.
5. Delay and Failure to Deliver
If we do not deliver within the agreed period, an EU consumer may request delivery within an additional period appropriate to the circumstances. If delivery is still not completed within that additional period, the consumer may terminate the contract and receive a refund without undue delay. An additional period is not required where we have refused delivery or where delivery by a specific date was essential and agreed.
6. Tracking
Tracking may take time to activate after a parcel is handed to the carrier. If tracking has not updated for an extended period, contact [email protected] with your order number.
7. Risk of Loss or Damage
Where we arrange delivery to a consumer, responsibility for loss or damage remains with us until the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods. Different rules may apply if the consumer independently appoints a carrier not offered by us.
8. Address Accuracy and Changes
Please provide complete and accurate delivery details. If you identify an error, contact us promptly. We will make reasonable efforts to change the address before dispatch, but a change cannot be guaranteed once processing or shipment has begun.
9. Damaged, Incorrect, or Missing Parcels
If a parcel arrives damaged, contains an incorrect item, or appears lost, contact us promptly with the order number and relevant photographs or tracking information. Your statutory rights, including rights relating to lack of conformity, are not limited by this policy.
10. Delivery Restrictions and Sanctions Compliance
We may refuse or cancel an order where shipment or service would violate applicable European Union, United Nations, Spanish, or other applicable sanctions, export-control rules, carrier restrictions, or legal requirements. Any cancellation will be handled in accordance with applicable law, including repayment of amounts due.
11. Contact and Company Information
TOP HORIZONT COMPET SL
Email: [email protected]